FAQ /Returns
Do I have to pay for shipping?
  1. Returns with product quality problems: We offer free shipping in this case. We will prepare a return label and please return your order to the sender's address.
  2. Returns with non-quality problems: You need to bear the shipping cost in this case
Can I return the littli items for personal reasons?

If you have any questions or concerns regarding your product, please contact us so we can assist you.

If you have purchased a littli product and have not loved it, we will refund the purchase price provided you apply within 30 days of purchase and no later than 30 days following the date on the receipt.

For more information on returns please see our Return&Refund Policy.

How do I return my order when I received the incorrect or damaged items, or items were missing from my order?

We apologize for the inconvenience and will do our best to make it right. Please contact us and we will happily accept returns in accordance with the following Return Policy:

For defective, damaged or incorrect items:

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or a full refund for the item, as described in our Refund Procedures.

You must have purchased the item from us within 60 days of the date upon which we provided the item to the carrier for shipment to you.

Please contact us with the following information:

*Subject line with “PRODUCT ISSUE”;

  • Order number.
  • Contact information
  • Pictures showing item and packaging.
  • Description of the problem.
How do I return my order with the 30-day-money-back-guarantee project?

If you are not satisfied with your littli item for irrelevant quality issues or simply changed your mind, you may return it to us within 30 days from the delivery date and request a full refund. Under this condition, you will be responsible for shipping costs and ensuring they are returned to us undamaged.


If you are returning the product, please contact us with the following information:

*Subject line with “30 DAYS MONEY BACK GUARANTEE”;

  • Order number.
  • The original purchase receipt (retain a copy).
  • Contact information
  • Reason for return.